In today’s world, organizations from all types of industries face disasters and threats from various sources. Whether they’re like the pandemic that we’re currently facing, to natural disasters, riots, political uprisings, and cyberattacks, there are no shortages of events for organizations to prepare for.
Critical event management has gotten better with modern CEM technology to help organizations deploy better solutions and plans. Here are some steps you can take to improve how your organization tackles critical events.
#1. Create a Response Team
Your organization needs a response team that is ready and trained on your internal critical event management plan. The team should have members from all departments and consider every possible scenario when creating plans.
If you have multiple offices in different locations, then a team needs to be established in each location to ensure that response teams are localized.
Your response teams should meet multiple times to create a proper plan that can protect and mitigate crises for all departments. Your team should be able to identify the crisis, communicate with all relevant stakeholders, reduce the damage to the organization’s assets and personnel, protect people, and find ways to resume normal business operations.
One of the most important things to note here is that you will need a range of people in the team not just to encompass all departments, but also to ensure that you’re getting a range of ideas and perspectives. In addition, a varied team can also help you assign leaders to various sub-roles in carrying out the plan and issuing alerts. When a critical event eventually occurs, everyone should know what they’re doing and what their role in the team is.
This is why it’s also important to train regularly for various disasters and use CEM platforms regularly to test out response methods.
#2. Make A Critical Event Management Plan That’s Available for All
After you create a response team and make plans with modern CEM technology, your next order of business should be to distribute the plan and make it available to anyone who needs access. When a critical event eventually occurs, your team will have to know where they can look for answers and guidance during a disastrous event.
Creating an internal wiki and digitizing plans so that all of your employees can instantly refer to them can be a useful solution, since your teams can pull them up and implement necessary procedures for any critical event, instead of having to pull them from memory.
In addition to being easier to access, digital plans can also be updated easily and scaled across different locations without much effort.
If your organization doesn’t have an emergency communication channel, then it’s time to invest in a CEM platform that has one. Your crisis response team will need to communicate during times of emergencies. A proper emergency communication platform can help distribute proper messaging and instruction to all stakeholders without compromising on speed or security.
Your response team should also have messaging templates that are readily available online so that they don’t have to spend time compiling a message. These templates can be pulled up and sent according to what the situation is on the ground.
Having a proper critical event management plan can help your team with the necessary tools they need to handle any type of situation.
#3. Deploy Latest CEM Technology
Your response team can be highly trained, know what to do for all types of scenarios, and be prepared at a moment’s notice, but if they’re not using the latest CEM technology, then they’re not operating at their maximum efficiency.
Modern CEM platforms use risk intelligence powered by AI, which lets leaders anticipate what kind of threats your organization faces. This kind of AI-powered technology lets you predict and prepare for threats faster than any human-powered response, and with much greater accuracy. These kinds of CEM platforms validate and detect risk by aggregating data from multiple sources. Once a risk is validated and a threat is confirmed, your response team can be notified so that they’re prepared to mitigate the damage, and in some cases, remove the dangers altogether with a pre-emptive response. This all happens in real-time as well, so there are no delays between assessing the risk and acting on them to protect your business operations.
Today’s modern CEM platforms have maps of critical events that can help you assess where risks can come from, and how they can affect your organization’s assets, and let your teams make smarter decisions that can improve how they coordinate their response to major crises. CEM platforms can also be a reliable way to communicate securely with all personnel during an emergency. When a critical event occurs, you’ll be able to get accurate information to your response teams at the right time, so they can act immediately. This kind of integration communication solution in a CEM platform can help you send out fast and reliable communications to your various teams around the world, which cannot just protect company assets, but also protect employees from life-threatening situations, and eventually help in restoring operational normalcy.
Modern CEM technology can help your response teams with accurate information, pre-emptive threat assessment, fast and actionable plans distributed to all affected locations and personnel and restore normalcy to business operations before your organization has to suffer disastrous consequences.
If your response team doesn’t have a modern CEM platform yet, then your critical event management plan is incomplete, and it’s high time to look around for a solution that suits your organizations’ requirements.