Having a contact us page on your website is essential for your business. A face behind a company gives customers confidence in their purchase. It is particularly important for owners of small or solo businesses, you can create contact page with free forms builder.
On every page, put it there
It shouldn’t be necessary for a customer who is surfing your website to search for a phone number or address. Customers should have easy access to your customer service representatives from any page of your website. Getting customer assistance should not feel like a hassle. A site that is difficult to navigate will lose you customers in a hurry. You need to make things easy for prospects for customers in this Internet age or you will lose them.
Incentives are available
Click-through must feel, to the customer, as if you want them to make contact, and as though results will follow if they do.
The person completing the form should be offered something by your call to action. Free e-books, coupons, or consultations could be offered. When you give the customer something for free, you make them feel like they are getting something for nothing.
Don’t hide your call-to-action in an obscure place. Bring it to the forefront and make it stand out. Text that appears in the most prominent placement should be here. You will be able to see it and you will be irresistible so that everyone will want to click it and get the goodies.
Take action in your writing
A call to action that works is one that uses action words. Words such as these generate excitement and clicks, which small businesses desperately need. Short, punchy words are the best way to explain your offer. Take the time to create an amazing call-to-action, as this will result in the greatest return on your investment.
Make sure users are at ease
Offer a guarantee or free trial period as a way to create a sense of security. There are risks associated with shopping online, and that risk is removed with an online guarantee. Feeling safe allows your customers to provide you with personal information you need. Request sensitive information only when necessary. The number of your Social Security number or bank account isn’t needed up front. You need to build trust before your customers will disclose their most personal information.
Clearly state it
Your form will not be found by impatient Internet users. Make sure it’s not hidden or adjacent to distracting images, and keep it as far away from the clutter as possible. Your site should work with many different browsers and displays. The computers that people have differ, and you don’t wish to alienate someone who has an older computer.
Maintain simplicity at all times. It is the easy and fast to use things that have the highest usage. Other companies may be offering the same services, and if they are more convenient for them, people will go there.’Thank you’ page
Thank your client when everything is completed. Make sure your automated thank you page shows your customer how much you value the time and effort they took to fill out the form. Those who value their time will return if you treat them well.
How Your Business Can Use Online Contact Management
Web based management of contacts is a great way to keep all parties in your organization up-to-date, particularly if you are in the sales industry. Sales agents can detail calls and visits to clients and prospective clients.
Many of these online contact management systems allow employees to upload images and Adobe PDF documents allowing the sites to generate quotes for interested businesses. In this way, the employee has easy access to the quotes they have given out, and their manager has an easy way to track how the employee is doing with businesses.
If a business grows and adds sales people working from home in new territories, this method of managing contact information will be most effective as well. They are typically web-based and hosted outside of the organization most of the time. Sales people can access their leads from any computer by giving their data to a third party. In order to begin viewing their assigned contacts, sales representatives simply log in and begin browsing without installing any software or using any type of special encryption.
This type of system also provides protection to the company when an employee quits. Deactivating a user’s account allows the manager to keep their contacts but deactivate the user’s account. The contacts from that area can then be assigned to the new representative for that location when the new representative is found.
Moreover, the notes added by the previous employee are included, as are all the quotes and information added by the new employee, allowing the new person to quickly gain awareness of which clients need attention first. The ability to manage contacts online allows businesses to more easily maintain the contacts made by their employees when they leave.